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A OnePlus Nord 3 has reportedly exploded injuring an 8-year-old child. This is one of the several such incidents that we have come across recently. So, let’s see try to understand what has happened this time and if it is related in any way to previous cases.
https://twitter.com/RiteshMee36153/status/1684097296026472448?ref_src=twsrc%5Etfw
Based on what we know, Ritesh Kumar Meena’s brand new OnePlus Nord 3 blasted just in a matter of days after its purchase. He claims his 8-year-old kid has suffered from hearing loss and the obvious mental trauma of witnessing the incident.
He tweeted the incident along with some photos of the blasted device lying on top of a mattress. The surface of the mattress beneath the damaged phone also appears burnt and torn.
Also Read: OnePlus Nord 3 Review: A complete mid-ranger
He alleges upon getting in touch with OnePlus, the company asked him to submit the battered phone. He fears that if he does so, the brand would destroy the evidence.
In the Twitter thread, he also shared the purchase invoice and the box of the damaged phone.
Since posting this, the official Twitter handle of Amazon Help and several other accounts have come forward with responses on the thread.
https://twitter.com/AmazonHelp/status/1684500377440342018?ref_src=twsrc%5Etfw
Lawyer and social activist Gaurav Gulati has called for action from responsible authorities. He also shared a copy of the police complaint that has been filed against the accused.
Meanwhile, we contacted OnePlus and here is the response from its spokesperson:
'Our top priority is the health and safety of our customers. Our Customer Service team called the user immediately after they received his email to ensure the well-being of him and his family. We have also asked him for the opportunity to examine the device so we can understand the cause of this distressing incident and continue to work with him on this. In the meantime, we would like to assure our customers that our products undergo thorough quality and safety tests, including industry-leading pressure and impact tests, to ensure they are safe to use.'
Also Read: OnePlus 11 Display Review
The Nord 3’s predecessor has also been in the news for similar reasons. Well, not just OnePlus, but other branded phones also have been in this turmoil. The actual causes don’t always come to the surface. Let’s wait and see what has happened this time.
Update: OnePlus's response added.