OnePlus confirms the black crush issue to be hardware-centric
The black crush issue cannot be fixed via software
Users who face the issue can opt for repair, replacement or a full refund
A few weeks ago, reports had surfaced on the OnePlus forums that the OnePlus 8 and the OnePlus 8 Pro had a green tint issue, similar to the ones seen on other recent AMOLED display equipped smartphones. However, buried in the same forum posts were reports of a black-crush issue. The back-crush problem is characterized by blocks of different shades of black when a pure black image is displayed on the screen. OnePlus has made a statement regarding this issue and it does not look good.
OnePlus has issued an official statement on the OnePlus Reddit forums, confirming that the black crush issue is a hardware problem and cannot be fixed via a software update. The company is giving consumers three options in case they notice this issue on their devices; repair, refund or replacement. OnePlus has issued two software updates since the problems came to light, but the black crush issue still persists. The green tint appearing on the OnePlus 8 and the OnePlus 8 Pro also has its roots in hardware issues, but OnePlus seems to think it can be fixed via software fixes.
Lately, there have been a number of reports of not just OnePlus’s flagship devices, but also with Samsung’s latest crop of flagships. There has been a trend of smartphones launching without proper QA testing, which results in faulty devices being shipped to users. Ideally, once the issues with Samsung’s S20 series displays started cropping up, OnePlus should have started looking into their own devices for the same issues, given that the company making the AMOLED panels was the same.
OnePlus is yet to start shipping their devices in India, with the OnePlus 8 and the OnePlus 8 Pro both being available for pre-order on Amazon. Both the smartphones feature Qualcomm’s Snapdragon 865 processor. Both devices also come with LPDDR5 memory, high refresh rate displays (120Hz on the Pro and 90Hz on the regular OnePlus 8) capable of HDR video playback. The OnePlus 8 starts at Rs 41,999 while the OnePlus 8 Pro starts at Rs 54,999. Both the devices will be available for purchase through Amazon and OnePlus India’s own website.
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