What if you ordered a smartphone on Amazon and, instead of receiving your tech treasure, you find a set of tea cups in the parcel? This was the frustrating reality for Amar Chavan, a 42-year-old resident of Mahim, Mumbai. Chavan, who works as a deputy engineer at Brihanmumbai Electricity Supply and Transport Undertaking (BEST), recently faced this bizarre situation after placing an order for a Tecno Phantom V Fold 5G, valued at Rs 54,999, through Amazon.
The accident happened on July 15th when Chavan received his Amazon delivery. To his surprise, the package contained not the smartphone he had eagerly awaited, but rather a set of tea cups. After discovering the mix-up, Chavan promptly reached out to Amazon’s customer support, expecting a swift resolution. However, his efforts were met with delays and unfulfilled promises.
Also read: Bengaluru Couple finds Snake in Amazon Package instead of Xbox Controller
According to a report by PTI (via TOI), Chavan reported his grievance to Amazon, but the company’s response was less than satisfactory. Despite assurances of an investigation, Chavan claims that no solution was provided until July 20th. “I called up the shopping portal and complained… They assured they would probe and revert but did not revert till July 20. When I called them up, they expressed helplessness and refused to give me their investigation report after which I approached the police,” said Chavan.
Chavan has provided the police with CCTV footage of the delivery process, hoping it might shed light on how the mix-up occurred. His case follows another unsettling incident involving an Amazon delivery—a Bengaluru woman, Tanvi, discovered a snake inside her Xbox controller package recently. She reported that Amazon’s customer support was unhelpful, leaving her and her husband to handle the unexpected situation on their own.
These incidents highlight ongoing issues with online shopping and customer service, emphasising the need for improved accuracy and responsiveness in handling delivery problems.
