Apple has confirmed that it intentionally disables or bricks iPhones that have been repaired by third parties and claims that it does so for security reasons. It was earlier reported that iOS 9 was generating an ‘Error 53’ message when it detects that the phone has been repaired by third party repairmen. The company claims that the phones are disabled in order to ensure that unauthorised people are unable to use Touch ID or Apple Pay.
The issue is primarily related to the iPhone’s Touch ID sensor that’s used for unlocking the device and making payments. The system is able to detect when the Touch ID sensor, or any related component, is repaired by a non-Apple representative. The company then completely disables the device in order to protect the user’s security. When a Touch ID sensor is repaired by an Apple representative, the new components are revalidated by the company.
In a statement to The Guardian, Apple said, “We take customer security very seriously and Error 53 is the result of security checks designed to protect our customers. iOS checks that the Touch ID sensor in your iPhone or iPad correctly matches your device’s other components. If iOS finds a mismatch, the check fails and Touch ID, including for Apple Pay use, is disabled. This security measure is necessary to protect your device and prevent a fraudulent Touch ID sensor from being used. If a customer encounters Error 53, we encourage them to contact Apple Support.”
While it makes sense for Apple to try and protect the identities of its customers, many feel that completely disabling the device maybe taking things a little too far. The problem has also been discussed in Apple’s own support forum. Some people feel that it would be better if Apple would rather disable just Touch ID and then ask the user to provide necessary documentation, rather than bricking the whole device.