While many analysts see Microsoft as a future leader in AI, Salesforce CEO Marc Benioff has a different perspective.
"Microsoft has done a tremendous disservice not only to our whole industry but also to all the AI research that has been done,” Benioff said.
"Copilot is just the new Microsoft Clippy," Benioff said.
In the ever-evolving world of artificial intelligence, major players like Microsoft and Salesforce are fighting for dominance. As businesses increasingly rely on AI to streamline operations, competition is fierce. Recently, Salesforce CEO Marc Benioff shared his views on Microsoft’s AI trajectory during an episode of the Rapid Response podcast.
While many analysts see Microsoft as a future leader in AI, Marc Benioff has a different perspective. During the podcast, he expressed scepticism about Microsoft’s Copilot, highlighting that it fails to meet the needs of businesses.
Also read: Inside Microsoft layoff: Late night emails, social media blackout and more job cuts coming
“Microsoft has done a tremendous disservice not only to our whole industry but also to all the AI research that has been done,” he stated, emphasising his disappointment with how Copilot has been marketed and utilised. Benioff described Copilot as ineffective, stating, “It doesn’t work. It spews data all over our floors, it doesn’t deliver value. I haven’t found a customer who has transformational work with Copilot. Copilot is just the new Microsoft Clippy.”
In contrast, Salesforce’s new tool, Agentforce is designed to create tailored AI agents. Benioff asserted that Salesforce is likely the largest AI enterprise supplier globally, capable of processing “a couple of trillion AI transactions per week.”
Also read: Microsoft’s new Phi-3-mini AI model will help companies with small budget
Benioff claims that Agentforce offers a clearer, more valuable experience than Microsoft’s offerings. “I don’t think Copilot will be around,” he said. “I don’t think customers will use it.”
Also, the Salesforce CEO confidently predicted, “I think we will have more than a billion agents running from Salesforce within the next 12 months,” positioning Salesforce as the leading supplier of AI agents.
As AI dominance heats up, Microsoft will need to address these criticisms and refine its approach to remain competitive in the evolving tech landscape.
Follow Us
Ayushi Jain
Tech news writer by day, BGMI player by night. Combining my passion for tech and gaming to bring you the latest in both worlds. View Full Profile
