Cisco’s ThousandEyes internet monitoring unit has introduced new AI-powered features designed to significantly speed up the prediction and diagnosis of internet outages and disruptions. The company said that its latest AI technology, dubbed Digital Experience Assurance (DXA), would empower users of Cisco’s networking solutions to automatically address network quality issues.
This contrasts with the current functionality of ThousandEyes’ software, where customers mostly only monitor their IT infrastructure for network issues.
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Cisco ThousandEyes describes itself as the “Google Maps” of the internet, offering a comprehensive, end-to-end perspective of every user and application across any network, reports CNBC.
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Founded 15 years ago, the company has heavily invested in AI over the past several years. Now, ThousandEyes is implementing significant AI-focused enhancements to its platform, aiming to provide its clients with even greater visibility into network quality and resilience.
According to Joe Vaccaro, vice president and general manager of ThousandEyes, DXA would provide the ability “not only to resolve issues before they begin to impact my users, but leverage broad data to actually begin to predict and give forward intelligence on what might happen across infrastructure, to proactively address it before it begins to significantly degrade overall digital experiences.”
“Digital experience assurance helps to build upon this evolutionary journey beyond metrics, beyond monitoring, towards a platform that delivers on a closed loop system,” Vaccaro was quoted as saying.
DXA also offers businesses the ability to correlate, analyze, diagnose, predict, optimize, and remediate network issues with minimal to no manual intervention.
Cisco ThousandEyes asserts that its platform harnesses over 650 billion daily measurements gathered worldwide. The company is dedicated to offering businesses visibility into their internal environments.
The product builds on the capabilities of Cisco ThousandEyes’ Event Detection technology, which the company claims already reduces the time required to detect a disruption event to minutes with minimal staffing, rather than hours and multiple engineers.
Vaccaro also hinted at a forthcoming product from Cisco ThousandEyes that would let users generate AI-created scripts showing the status of global ISPs, public cloud, and edge service networks, or an application’s network connection. “That is in development and should be seeing the light of day here in the very, very near future,” Vaccaro said.
