Chinese girl requests Elon Musk’s help with Tesla screen issue: Here’s how he responded

A young girl from China recently sought the help of Tesla CEO Elon Musk with an issue she was experiencing with her Tesla’s screen. Her heartfelt plea quickly gained traction online, capturing the attention of many X users. 

Elon Musk, known for his active presence on social media and direct engagement with customers, did not disappoint. He did respond to the girl’s request, demonstrating his commitment to addressing customer concerns and maintaining Tesla’s reputation for responsive customer service. This incident not only underscores the power of social media in resolving customer issues but also highlights Musk’s personal touch in managing Tesla’s community.

You can watch the video below.

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“Molly decided to report an important bug to Mr Musk,” wrote X user @DriveGreen80167 while tagging Elon Musk. In the short video, a girl named Molly highlighted the issue she was facing with the touchscreen in her Tesla car. Molly demonstrated how previously drawn lines disappear when she adds new ones. She asked Musk if he could fix that error on her Tesla. 

The post quickly went viral, garnering over a million views and 16,000 likes, with many users reacting to the video. The video even grabbed the attention of the Tesla CEO. Responding to the video, Musk said, “Sure.”

Also read: Watch Tesla Optimus robot sorting batteries & strolling through factory 

Below are few reactions by X users:

• Sending Molly all my “fix it” requests!
• Best service request and best customer service response ever… I mean, really! How does it get better than this?
• Where else can you find a multibillionaire running multibillion corporation responding to a kid half way around the world? Except in X.
• Thank you for sharing this bug with us all. It’s great to see Elon responding.
• Today, she has changed how adult should communicate with each other on “issues”: be respectful, patient, and appreciative.