Microsoft is working on an AI-powered chatbot designed specifically for Xbox.
It will answer questions and even handle game refunds through Microsoft's support website.
The company is also exploring the integration of AI-powered assistants into games, offering players assistance while they play.
In the realm of gaming, Microsoft continues to push boundaries with new innovations. One of its latest endeavors is the development of an AI-powered chatbot designed specifically for Xbox.
Let’s delve into the details.
According to sources familiar with Microsoft’s plans, the company has been testing an “embodied AI character” that animates when responding to Xbox support queries, reports The Verge. Even the company has confirmed the existence of its chatbot.
Also read: Next Xbox could feature completely new design: Here’s why
The Xbox AI chatbot is linked to Microsoft’s support documents for the Xbox network and ecosystem. It can answer questions and even handle game refunds through Microsoft’s support website.
Also read: Xbox now allows game streaming to Discord, VRR update and more cool features
“We are testing an Xbox Support Virtual Agent, an internal prototype of an animated character that can query Xbox Support topics with voice or text,” Haiyan Zhang, general manager of gaming AI at Xbox, was quoted as saying in the report.
Zhang further stated that this prototype will simplify and speed up the process for players to seek assistance with support issues using natural language, taking information from existing Xbox Support pages.
The Xbox chatbot will begin by asking players, “How can I help you today?” and can quickly address support requests covering a wide range of issues, from a malfunctioning Xbox to resolving problems with paid subscriptions.
Sources reveal that the Xbox chatbot is also undergoing internal testing at Microsoft for handling support queries related to the Minecraft Realms subscription-based server hosting service.
Microsoft’s prototype Xbox chatbot is part of a larger initiative within Microsoft Gaming to introduce AI-powered capabilities and tools to the Xbox platform and developer resources.
According to the sources, Microsoft is also working on AI features for various aspects such as game content creation, game operations, and its Xbox platform and devices. This includes exploring AI-generated art and assets for games, AI game testing, and the development of generative AI NPCs, a project already underway in partnership with Inworld.
Moreover, Microsoft is considering the creation of AI-powered Copilots for safety and moderation duties, such as content moderation on the Xbox platform and to help with enforcement and appeals procedures. The tech giant is also exploring the integration of AI-powered assistants into games, offering players assistance while they play.
Follow Us
Ayushi Jain
Tech news writer by day, BGMI player by night. Combining my passion for tech and gaming to bring you the latest in both worlds. View Full Profile
