Paytm app is charging users a convenience fee on mobile recharges
Reportedly, not all Paytm users are being charged this fee at the moment
The app can charge anywhere between Rs 1 to Rs 6 as a mobile recharge processing fee
According to several reports on Twitter, Paytm has begun charging convenience fees on mobile recharges done via the Paytm app. According to a report by 91mobiles, users can be charged a processing fee ranging from Rs 1 to Rs 6, depending on the amount of the recharge. However, not all users are being charged this convenience fee at the moment. Nevertheless, users are not pleased and many took to Twitter to complain about the issue. Paytm began charging convenience fees without any official statement pertaining to the change.
Important: Paytm neither charges nor will charge any convenience or transaction fee from customers on using any payment method which includes Cards, UPI and Wallet. Read our blog for more.
https://t.co/rfPp21MAx1— Paytm (@Paytm) July 1, 2019
In a statement in 2019, Paytm has said, “Paytm neither charges nor will charge any convenience or transaction fee from customers on using any payment method which includes Cards, UPI and Wallet.” This move is a massive shift from what the company had stated back in 2019, causing users to be understandably upset.
Paytm charges a processing fee on mobile recharges
Paytm has started charging a convenience fee ranging from Rs 1 to Rs 6 for mobile recharges. 91mobiles found that upon attempting a mobile plan recharge of a low amount, Paytm charged a convenience fee of Rs 1, however, when attempting a mobile recharge for the most expensive plan, Paytm charged Rs 6 as a convenience fee. They also found that not all users were being levied these extra charges.
Many users were upset due to this unforeseen development, especially given that Paytm had released a statement back in 2019 confirming that the company doesn’t plan on ever charging convenience or transaction fees of any sort. Here are some of the user reactions on Twitter:
Why the double standards…Either claim that you charge convenience fee and take it or don't charge it… pic.twitter.com/pgf0rfObEZ
— #aparmar (@aparmar72) June 6, 2022
PAYTM charging convenience fee on mobile recharge. It's time to say goodbye to #Paytm
— Satyajit Chakraborty (@bscsatyajit) June 7, 2022
Irony @Paytm started charging convenience fee on mobile recharge. When we pay from Paytm wallet also.
It’s time to say goodbye to #Paytm
Attach:- pic for your reference. pic.twitter.com/Ew0XJDnRyX
— Manik (@PrasherManik) June 3, 2022
@Paytmcare @Paytm Why you guys started charging convenience fee for mobile recharges? Are you trying to cover your share losses from end users?
Seems it's time to move some other apps.. pic.twitter.com/OZKer3SXfk— Bhoopendra Kumar (@bhoopendrak87) June 6, 2022
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Perpetually sporting a death stare, this one can be seen tinkering around with her smartphone which she holds more dear than life itself and stuffing her face with copious amounts of bacon. View Full Profile
