COAI has urged the government to implement strict regulations on popular communication platforms like WhatsApp, Telegram, and Google Meet.
COAI argues that these apps provide similar services to traditional telecom operators using the same internet infrastructure, and therefore, should be subject to the same rules and oversight.
The Over-the-top (OTT) communication platforms generate significantly more revenue compared to traditional SMS services.
The Cellular Operators Association of India (COAI), which includes major telecom players like Reliance Jio, Airtel, and Vodafone Idea, has urged the government to implement strict regulations on popular over-the-top (OTT) communication platforms like WhatsApp, Telegram, and Google Meet.
COAI argues that these apps provide similar services to traditional telecom operators using the same internet infrastructure, and therefore, should be subject to the same rules and oversight, reports TOI.
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SP Kochhar, Director General of COAI, expressed growing concerns over security and compliance issues within the OTT sector. He pointed out that while there have been numerous complaints about spam and illegal activities on these platforms, there is often little accountability.
Kochhar said that there should be a fine balance between national security imperatives and personal privacy. “Both are important, but the supremacy should obviously go to ‘national security.’ Regulating OTT apps appropriately and under the same note as that of telecommunication services will certainly be a step in that direction,” said Kochhar.
COAI also highlighted the increasing shift in communication traffic from traditional SMS services to OTT platforms, making it more challenging for telecom operators to combat spam and illegal activities without appropriate regulatory measures.
The Telecom Regulatory Authority of India (TRAI) has already mandated enhanced message traceability for telecom operators starting November 1, 2024, but COAI believes these regulations should extend to OTT apps to create a level playing field and safeguard user privacy.
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Rising cyber frauds on OTT platforms
Kochhar emphasised that OTT apps generate significantly more revenue compared to traditional SMS services, further justifying the need for regulation. He noted that most cyber frauds now occur through OTT platforms, making it essential to apply the same rules to these apps as those governing telecom operators. While acknowledging the importance of personal privacy, COAI stressed that national security must be prioritised. Regulating OTT platforms under the same framework as telecom services would help create a more secure and accountable digital ecosystem.
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Ayushi Jain
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